Please note:

  • All the printers(Excluding accessories) shipping from China might cause tariffs, please know well about your country's laws, all the products Congrow3D selling default FOB trading terms, the buyers will take responsibility on all kinds of tax in their country. Shipping from the local state has no import tariffs required.
  • Most parts will ship from China while few accessories will send from overseas, please aware! We have the oversea warehouse for most printers, but few don't. Regarding the printer shipping from China, we will use DHL, UPS, FEDEX, EMS and etc, if you have any special in shipping method, please contact us by online chat or email us.
  • Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-7 business days and is NOT included in the overall "shipping time".
  • All packages have specific tracking information.
  • You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
  • *Customers, please have to know the import laws before ordering,
  • Verification

    A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.


    1. Whether global free shipping or not?

    Answer: It is not global free shipping .due to Express company's different charge standard in different countries, so we provide part of country free shipping.

    2. Why do I need to pay for remote area fees?

    Answer: Due to Express company (DHL, FedEx, UPS, EMS, etc.) delimit different areas as remote area based their standard. So we do not know whether your address is a remote area before we get your address information . so, if your address is the remote area, need to pay remote area fees.

    3. Why my order always does not have detailed tracking information? 

    Answer: after you finished payment, we need 1-3 days to handle the order, then send it to Express company. Express company needs check and records, then arrange delivery . as standard, it needs 3-5 days update first tracking information . if there is no information within 7-10 days. Please contact the buyer servicer.

    4. Why do I need to pay tax for our local Express or local customs?

    Answer: if your local Express company charge your money, please ask them why charging fee . and for what ?  it is crucial for the buyer.

    About customs charging fees. Nobody can control, every country customs has different Import and export tariff systems, so if you want to avoid customs fee, please tell our service your request. we will do as your request.

    5. How many days will I receive my printer?

    Answer: usually, after update the first tracking information, it needs 5-15 days.

    About packing:

    1, Modular packaging, all 3d printer parts are in a box, scientific packaging design, each piece carefully protected to ensure safe arrival.

    About feedback:

    1, If you are satisfied with 3d printer kits, please leave a positive feedback to us. Thanks in advance!

    2. If you are not happy for any reason, please contact us at service@creality3d.cn before leaving feedback, we will work with you to help you solve any problem until you are satisfied.